FAQ

To make sure that our mugs are always perfect, we keep our production volumes at a level that does not affect their quality. Therefore, in some cases mugs can run out of stock before a new shipment arrives to our webshop. However, we try to do our best to restock the mugs in the shortest time possible.

You can only purchase authentic FLOWR MUGS products through our official FLOWR MUGS webshop. To avoid fake products please, be aware that currently no other vendor is authorized to sell our products.

Currently, FLOWR MUGS products are not available in any physical store.

We have a standard shipping and handling fee of 15 EUR.
Hungarian orders have a shipping and handling fee of 1640 HUF.

We dispatch orders within 1-2 business days. During peak periods, it might take up to 3-5 business days.

Depending on your country, orders are usually delivered within 1-5 business days after we dispatch them.

Currently, we only deliver within the EU. However, we are constantly adding new delivery destinations to our webshop.
Please, follow our social media pages and subscribe to our newsletter to receive up to date information about new delivery destinations.

If you receive a faulty item, please send an email as soon as possible to contact@flowrmugs.com with your order number and a picture of the fault.

We accept Visa, MasterCard and American Express cards. We also accept Apple pay and Google pay. All transactions are secure and encrypted. For more information, please visit our Information page.

Our payment service provider is Stripe. For more information, please visit our Information page.

We accept EUR and HUF in our webshop.

Once you receive your package you can notify us within fourteen (14) days by filling out the Withdrawal form if you wish to return the product. Please note, that the product must be sent to the following address: Webshippy Logisztikai Központ, East Gate Business Park, C/2, 2151 Fót, Hungary. Once we receive the product we will start processing a refund to your card used at the time of the purchase. The direct costs of returning the product are borne by the customer. For more information please, visit our Legal page and read the General Terms and Conditions for our detailed return and refund policy.

In most cases, this is caused by the issuing bank’s policies. Please contact your credit card provider to find out the reason and whitelist the transaction. Please note that with the implementation of the fifth Anti-Money Laundering Directive (AMLD5) into national legislation of EU member states, the allowed transaction amounts of anonymous prepaid cards have been lowered to 50 EUR for card-not-present (E-commerce) transactions.

Please make sure your order confirmation email is not sitting in your junk/spam folder. If you haven’t received an order confirmation email within an hour, please contact FLOWR MUGS Customer Care via contact@flowrmugs.com

Please make sure to sign in with the right email address and correct password. Click on the “I forgot my password” button if you need to reset your password. If you experience further issues, please contact us via contact@flowrmugs.com

You can contact us via contact@flowrmugs.com.

If you wish to get in touch with our sales or PR team, please contact us via contact@flowrmugs.com.